Returns

Right of withdrawal

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.

When using your right of withdrawal:
You must announce that you regret the purchase. The message should be sent to us at info@nearplugs.com. Your message needs to include full name, address, e-mail address, order number and which product you want to return.
You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice.
You are responsible for all return costs, shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original and unbroken packaging.
You can't return the Nearplugs Ear Tips if they have been used or tested by you because of hygiene reasons.

The right of withdrawal does not apply to:
Products that have been sealed for health or hygiene reasons and where the seal has been broken by you.
Products that have the character of sealed audio or video recording and where the seal has been broken by you.
Specially made products, which has been tailor-made for you or has a clear personal touch to your wishes.
Services that have been completed and where you have expressly agreed to the service being started without the right of withdrawal.